Where is Kiwi Water Park located?
Kiwi Water Park is located in Lowburn Central Otago, Just a 45 minute drive from Queenstown Airport and a 30 minute drive from Wanaka.
What is provided with my ticket?
If you purchase a 90 minute ticket your session is a total of 2 hours long including 30 minutes for check in, life jacket fitting and safety briefing and 90 minutes on the water park. Please arrive at the start of your session time to ensure you are fully checked in and briefed so you don't miss out on any of the 90 minutes on the water park. Free use of Kiwi Water Park life vests are also included in your ticket.
What are the water safety protocols?
All customers are provided and fitted with a life jacket this is included in the price. There are also qualified lifegaurds on duty at all times.
Do I need to wear/buy Kiwi Water Park grip socks?
Yes. Wearing Kiwi Water Park grip socks is compulsory. You are not able to wear your own grip socks or water shoes due to some other brands of socks and shoes putting marks on our white inflatables.
Food/ Drink?
There are ice cream, coffee and food carts at the water park most days. if you would like to confirm which vendors will be there on the day you are coming please email us at info@kiwiwaterpark.com
Age limits and supervision?
There is no age limit to go on the water park we have had people participate who are in their 80s. However there is a minimum age, you must be at least 6 years old to go on the main water park and children under 10 need active supervision. For children under 6 there is a a giant water castle on the beach and a beach slide, so all ages are entertained. If you have children under 10 but do not want to supervise them yourself for a fee we can have a staff member supervise them for you. Please email info@kiwiwaterpark.com to book in this service.
I want to spectate do I have to pay or book?
No. Spectating is completely free, we recommend bringing along a camp chair and some shade.
Do you have wetsuit hire and do you reccomend it?
Yes. We have wetsuit hire available and we do recommend it. Please book your wetsuit hire when you buy tickets on our website. On our website wetsuit hire is only $10pp however at the gate it is $15pp if you haven't pre paid on our website for wetsuit hire.
Should I pre book or can I just rock up?
We highly recommend pre booking as we do have strict number limits on the water park to ensure safe lifeguard ratios. The Park gets extremely busy and on weekends, School holiday's, public holidays and hot days regularly sells out.
Can I/ my child be in one of your social media videos?
We cannot guarantee to post you, however please approach staff before/ at the start of your session and ask them to film you/ your child if you want to have the chance to featured in one of our viral videos.
I have a large work group/ school do you do large group booking discounts?
Yes we do brilliant large group booking discounts for groups of 15 people or more. Please go to the group booking part of our website and fill in the form to book.
Can I reschedule if the weather is bad on the day I have booked?
Yes. So long as you contact us at least a few hours before your booking we can reschedule you free of charge if it is bad weather on the day/time you have booked. Please note we do not refund unless we are closed. We are still open if it is cold and rainy.
Is there a weight limit and what size life vest do you go upto?
No. There are no weight limits, Our inflatable are industrial world class heavy duty sealed air inflatables and can handle thousands of KG's of weight on them at a time. For example our large towers can hand up to 30 adults standing on it at once. In terms of Life vests we stock up to a size 4XL if you are a 5XL or above you can still participate we simply ask you bring your own life vest.
What is your accessibility policy for special needs individuals?
We are an accessible positive company and have had a varying array of people with different abilities take part from Blind people to amputees. We simply ask that each person with special needs wanting to partake has a fully able bodied buddy who is a strong swimmer supervising them at all times.
Do I need to be able to swim?
Yes. Even though we have lifeguard's and everyone is fitted for a life vest due to the water at the back of the park being over 5m deep we do require all participants to be fit confident swimmers. If you or child is not confident swimming in open water you need to have a buddy who is with you at all times. If you do not have a buddy but would like to take part you can hire one of our staff members to guide you around the park at an extra fee please email: info@kiwiwaterpark.com to book this in.
Can bring my dog?
Yes. However you need to have your dog tied up at all times and you need to bring dog poo bags and clean up any mess your dog makes immediately.